Complaints

In accordance with the provisions of the Consumer Protection and Defense Code, we have a Complaints Book at your disposal so that you can register your complaint or claim about an order or transaction made through our website.

1. IDENTIFICACIÓN DEL CONSUMIDOR RECLAMANTE

Nombres(s): *

Apellido paterno: *

Apellido materno: *

Tipo de documento: *

Número de documento: *

Celular: *

Correo: *

Departamento: *

Provincia: *

Distrito: *

Dirección: *

02. IDENTIFICACIÓN DEL BIEN CONTRATADO

Producto

Servicio

Monto cuantificable: *

Descripción: *

03. DETALLE DE LA RECLAMACIÓN Y PEDIDO DEL CONSUMIDOR

Tipo: *

Descripción: *

Evidencia fotográfica: *

Maximum file size: 128 MB

Máximo subir 2 fotografías

Descripción: *

(*)IMPORTANT:
If the consumer does not include at least his name, ID, address or email, date of the claim or complaint and the details thereof, these will be considered as not presented (art 5 D.S. 006-2014-PCM).

The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the consumer.

CLAIM: Disagreement related to products or services.

COMPLAINT: Disagreement not related to products or services; or, discomfort or discontent regarding customer service.

The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.